Thank you for shopping with

Please read this policy carefully. This is the Refund Policy of Felecia Hatcher/Blerd Factory LLC.


Unless otherwise stated on a specific product’s sales page, we don't issue refunds for direct digital downloads:

  • for books—within 14 days of the original purchase of the product, once the product is return in new unused condition, minus any and all shipping and handling cost.

  • for digital courses—No refunds

  • for online programs such as Epic Expert or Focused Planner 4 Week Course—within 24 hours of purchase if the portal has not been accessed


  • For in person events, in person consulting and workshops 100% refund  30 days or more, 15 days or more prior to event 50% refund, 15 days or less you will receive a credit equal to 25% of purchase prices to use towards consulting or future events. No refunds or credits for cancelations 5 days or less from live course. 

  • For virtual consulting 50% Refund if cancelled prior to use/booking and within 30 days of purchase. No refunds on consulting sessions or unused sessions once 1st session has been scheduled.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.


If you have any questions about our Refunds Policy, please contact us:

By email: